Covid19 Edition 4

Families First News

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Free Training on Universal Credit

Hertfordshire County Council’s Money Advice Unit are delighted to announce that their first Universal Credit e-learning course is now available. We have developed it in partnership with Child Poverty Action Group, the UK’s leading benefits advice specialists.

The course can be accessed from

Click on the link on the right hand side of the page called ’courses for professionals – universal credit’.

The course is free and you can access this short, interactive learning from your tablet, phone, laptop or PC. The course takes about 30 – 40 minutes to complete. You can do it in one session or spread it over a time to suit yourself. 

Try this essential practical learning on financial support for working age adults and their families. Universal credit is a complete change to the benefit system for working age people. Through interactive quizzes and activities you will look at how universal credit works including:

  • who can get universal credit
  • amounts of universal credit
  • claiming universal credit
  • the claimant commitment
  • moving to universal credit

There are also resources to update you on changes to universal credit during the coronavirus outbreak, and links to local sources of support In Hertfordshire.

The course can be used by anyone who works with the public – council, NHS, voluntary sector or housing association. You can even make it available to members of the public.

We hope you enjoy our new e-learning course. Don’t forget to fill out our evaluation form when you have completed the course as we welcome your comments and feedback.


In addition you may be interested in Registering to receive the DWP Newsletter - Touchbase which is sent out each week to keep you up to date on changes. Please also view a letter from the Partnership Manager for Waltham Cross, Hatfield and Hertford Jobcentres which has some useful links.


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