Handy Hints for EHM
Always complete forms for registering as a new user for EHM or for registering a family for an FFA or Short-Term Work directly from the Families First Portal. These forms are regularly updated, and older forms may not include all the information we require to be able to complete registration. Families First Portal
There are several How to Guides on the Families First Portal that will guide you through every task you need to complete when you are the keyworker for an open Families First Episode. The guides are step by step and include screen shots to help you to check you are in the correct pathways within EHM. They are password protected and you will need to enter Hertfordshire when you want to access them. They can be found on the Families First Portal
In the documents within Families First Assessment and Early Help Module section. These are regularly updated as the system is upgraded so please only use the latest versions.
- Section B of Families First Assessment
Please remember that this part of the assessment is needs led, therefore you only answer yes to one of the sections if there is an identified need. There is room for you to record strengths or protective factors further on in the assessment within the outcomes section.
- Toggling within the Families First Assessment
It is essential that the “yes” “no” questions within section B of the Families First Assessment are toggled before you answer yes or no to any needs. This is because data is gathered from this area and we need to be clear that we are reporting the correct number of people with these level of needs within the correct age groups in Hertfordshire.
- If you have identified that a young person within the family is a young carer then you would need to toggle first, separate the young person before answering yes to them and giving detail of their caring role. You would answer No to remaining family members
- If you have identified that one of the parents within the family has some concerns around drug or alcohol misuse then you would need to toggle first, separate the parent before answering yes to that parent and giving details of the concerns. You would answer No to remaining family members.
A how to guide for Toggling are available on the Families First Portal.
When you want to add another practitioner to the Families First Episode as a TAF member or so that you can transfer the episode to them, you will need to update the consent statement. There is a How to Guide - Adding a TAF member to an open Families First Episode to guide through this process step by step.
At times you may see a General Note Alert appear in your work tray for a family that you are keyworker for. This will have been generated by our Customer Service Centre, Triage team or Families First Coordinators where a new concern has been raised by someone regarding a family you are working with/open FFA or short-term work. These teams record their work within general notes and the EHM system will automatically notify the keyworker by default. If you are concerns about an alert, please contact your local Families First Coordinator.
Keyworkers that are not a Hertfordshire County Council employee will not be expected to act upon this alert unless they are contacted directly via a telephone call or email from their local Families First Coordinators.
We would recommend that you remove these alerts from you work tray by clicking on the task and then clicking on alert completed.
Please note that once you close or transfer a Families First Episode these alerts will remain in your work tray until you complete them. You MUST complete alerts and you MUST NOT access the case once you have closed or transferred it.
A how to guide for Managing Your Work tray are available on the Families First Portal .
- Families First Practice Forums
Your Senior Families First Coordinators facilitate local Families First Practice Forums in every district every half term. These are free to attend and are for keyworkers, TAF members and local Practitioners supporting TAF through Families First Assessments, Graded Care Profile or Short-term work. Dates, venues and how to book a place can be found here Families First Practice Forums.
If you experience any difficulties with logging into EHM, please can you contact the Families First Helpdesk on 01438 737575 and report this immediately. If they are unable to help you to log- in, they will be able to report it to SERCO who will investigate.
The Families First Helpdesk can offer telephone support with all EHM queries relating to Families First Assessments or Short-Term Work. Please call 01438 737575. Open hours are Monday – Friday 91m – 5pm and Friday 9am – 4.30pm.
- Advice on concerns regarding a child/family, including open Families First Episodes
If you have any concerns about a child/family, including where there is an open Families First Assessment, you can discuss these concerns with your Senior Families First Coordinator who will be able to advise you about the correct next steps to take. This could include any changes in the family’s circumstances, escalation of needs, complex families, non-engagement, who to invite to a TAF, how to get our targeted and intensive teams involved etc.
Please contact your Senior or Families First Coordinator directly, do not call the Customer Service Centre with these concerns as this will cause a delay in the response to you.