ARC Services - Officially Outstanding
Following the full (2 day) Ofsted Inspections in August 2018, ARC Short Breaks maintained their Outstanding rating from last year and The Lakes Families Together Programme achieved their Outstanding, making the whole service officially Outstanding.
Both sites were reported to be achieving above and beyond in all areas:
How well children and young people are helped and protected
The effectiveness of leaders and Managers
The Overall experiences and progress of children and young people
As part of the inspections the Ofsted Inspector spoke to young people who were currently being supported by the service, their parents, ARC staff, professionals who support the service intensively i.e. Virtual Schools and other professionals who have young people accessing the service, the overall feedback was very positive.
One parent stated that the service has helped them to see ’light at the end of the tunnel’
A child’s sibling said that participating in the programme has ‘given me my brother back’.
A Social Worker described the change in one child and their family as ‘transformational’ and the child ‘is like a different child’. The Social Worker went on to say how amazed she was that the staff had managed, in such a short time, to engage with a very reluctant parent.
ARC staff described Managers as ‘positive role models and very supportive’.
Child quote- “before I was dark and empty after I worked with the ARC I was happy bright and cheerful”
A young person reflected – ‘when I first came to short breaks things seemed quite bleak and then I was given time with staff from the ARC who helped me and my family make changes. It took a while, but things are better for me now and I feel that the bleakness has gone and the sky is open and full of endless possibilities’
This is a great achievement for ARC Services and reflects the passion and commitment of the staff to support young people and their families to achieve their goals and thrive as a family again.